Refund Policy | DiscountPromoo

Thank you for choosing DiscountPromoo. We strive to ensure complete satisfaction with all our services. This Refund Policy outlines the terms and conditions under which we offer refunds for services purchased through our website https://discountpromoo.com.

1. General Terms

At DiscountPromoo, we are committed to delivering high-quality digital services that meet your expectations. However, we understand that there may be situations where a refund is necessary.

• Refund requests will only be processed for services provided by DiscountPromoo. We do not offer refunds for third-party products or services that are out of our control.

• All refund requests must be made within the timeframes specified in this policy.

2. Refund Eligibility

Services with Refund Eligibility

• Digital Marketing & SEO Services: If you have not received the agreed-upon deliverables (e.g., website optimization, marketing campaign implementation) within the specified timeframe, you may be eligible for a refund.

• Web Development Services: A refund may be issued if we are unable to deliver the project as per the agreed contract and project scope.

• E-commerce Product Ranking: Refund requests for this service are eligible only if the agreed ranking goals are not met within the given timeframe.

• Content Writing: If the content delivered does not align with your instructions or is of substandard quality, a refund may be considered.

Non-Refundable Services

• Consultation Fees: Once the consultation or advisory service is delivered, it is non-refundable.

• Paid Ads Campaigns: Payments made for paid advertising campaigns (Google Ads, Facebook Ads, etc.) are non-refundable due to the nature of how the funds are used.

• Custom Work: Any custom development or design work that has been initiated or completed cannot be refunded.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@discountpromoo.com or call us at +1 (860) 389-8899 to explain the issue and request a refund.

2. Provide Documentation: Please provide any supporting documents or evidence that demonstrate why you are requesting a refund (e.g., screenshots, contracts, email correspondence).

3. Review Process: Our team will review your request and respond within 5-7 business days with a resolution.

4. Refund Process

Once a refund request has been approved:

• We will issue a refund to the original payment method used for the transaction.

• Refunds will be processed within 10-14 business days of approval.

• In cases where a partial refund is issued (e.g., for services already rendered), we will calculate the refund based on the amount of work completed.

Please note that depending on the payment provider (e.g., credit card companies, PayPal), the processing time for refunds may vary.

5. Changes to Refund Policy

We may update this Refund Policy at any time. When we do, we will post the updated version on this page, and the changes will take effect immediately. Please review this policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions about our refund policy or need assistance with your refund request, please contact us:

Email: support@discountpromoo.com
Phone: +1 (860) 389-8899
Address: 28 Starr Street, 2nd Floor, New London, Connecticut, USA